ICHR – Read our Top 10 Frequently asked questions
You may have noticed that the ICHR has been going through some changes; we have now moved to a new on-line registration process, a fantastic new website, online bidding system and last but not least a new colourful logo.
We know that these changes might not suit everybody and that it may be causing some confusion so we hope that this article will help make things a bit clearer for you. Our applicants come first so we want to make sure that everybody can get access to our new bidding system and if you cannot then we will make sure we help you personally.
Here are our top 10 frequently asked questions that will hopefully help you understand who we are and how we operate, however, if you are still unsure about anything after reading this article then please give us a call on 01475 807011.
Q. What is the Inverclyde Common Housing Register (ICHR)?
A. The ICHR is made up of the 4 main landlords who let houses in Inverclyde: Oak Tree Housing Association, Cloch Housing Association, Larkfield Housing Association and Link Housing Association.
Q. I am already registered with River Clyde Homes, do I still need to register with the ICHR?
A. River Clyde Homes are not part of the ICHR therefore if you want to bid for a house through the ICHR you must also register with us.
Q. How to I apply to the ICHR?
A. To be able to bid for houses through the ICHR you must complete an on-line application via our website www.inverclydechr.org.uk. Once this application drops in to our Housing Register system we will check all the details are correct and activate your application. Please note that we have 10 working days in which to do this, however our team are working hard to get your application activated sooner than this.
Q What information do I need to apply?
A Before you complete the online registration you will need to have an email address, National Insurance numbers for yourself and the joint applicant if there is one. You will also need your last 5 years addresses with postcodes as our online form uses an automatic postcode lookup facility.
Q I don’t have an email address but I would like to be able to register and use the new website?
A Don’t worry, we can help you set this up. Our friends at Future Skills can make an appointment with you, they will set you up an email address, they will show you how to log in and use the new system. Let us know and we will contact them for you.
Q I don’t have an email address, I don’t know how to use a computer and I don’t want to use one either, can I still bid for houses?
A We want to make sure that everybody who wants access to our housing can get access. We want to try and get as many people using our website as possible but we also understand that this may be impossible for you. This is why we will still help you to register and place bids for you. You can call our team on 01475 807011 to do this.
Q I was already registered under your old system, does this mean I don’t have to apply again?
A Even if you already had an application on with the ICHR you are still required to complete the online registration process. We have a completely new software system and unless you complete the online registration you will not be able to bid for any of our houses.
Q I have been on your list for years, does this mean that I am starting from scratch with my application?
A We don’t give points for the length of time on our list, however your date of application may be important. If there are many applicants who have bid for a property and they all have the same points then the date of application is used to prioritise the list, ie the applicant with the oldest application date will be at the top of the list. This is why we will let you keep your original application date if you apply before 1st December 2015.
Q When I completed my online application a note came up giving me my reference and pin number. When I tried to log in your website it wouldn’t work, what am I doing wrong?
A You aren’t doing anything wrong, you won’t be able to log in with these details until we activate your application. We have 10 working days to activate your application and when we do this you will receive an email from us letting you know you can now bid.
Q What does “Bid” mean and how do I do this?
A We hope the term “Bid” isn’t too confusing, it simply means you are letting us know that you are interested in a property. You can bid by logging into your account at www.inverclydechr.org.uk , choose the property search facility to see what properties are open to you. Choose the place bid option at the top right of the property. You can also bid by telephoning the ICHR team on – 01475 807011.
You can call into any of the ICHR landlords offices to place a bid, both Oak Tree and Cloch have ipads in their reception areas for this very purpose, you can log in and place bids yourself or if you need help with this our in house experts will show you the ropes!
I hope our top 10 questions have helped you to understand our new system, if you still have questions then please do not hesitate to contact our friendly team on 01475 807011. Remember you can still call Oak Tree and Cloch to listen to a recorded list of available properties. Office appointments can be made at Larkfield, Oak Tree or Cloch Housing offices.
Your opinions really matter to us and we want to hear what you think of our new system whether it is good or bad. We also want to make sure that our staff have been helpful to you. Please complete our 2 question survey in the “Your Feedback” section of our new website. If you would prefer to complete a paper copy of this survey you can collect this from our office.
Remember our team are here to help! Email us at firstname.lastname@example.org or telephone us on 01475 807011.